FYI: A Georgia couple’s dream car purchase turns into a nightmare with a South Florida dealership.
Georgia Couple’s Dream Car Purchase Becomes a Nightmare
A Georgia couple’s excitement about their new car quickly turned into a stressful and disappointing experience. Jeanne Clark and Steve Hawes shelled out $15,000 for a low-mileage 2003 Lexus LS from Dream Auto Collection, a car dealership based in South Florida, only to face unexpected challenges.
Too Good to Be True?
The couple first spotted the vehicle on the dealership’s website, believing it would be the perfect addition alongside Clark’s 2001 Lexus LS. The Lexus appeared to be in excellent condition with low mileage, making it an irresistible offer. After contacting the dealership, they were assured that the car would be delivered as soon as their payment was processed.
However, their excitement quickly faded when they learned that the car had been registered to another buyer in Kennesaw, Georgia, mere days after their check had cleared.
The Bad News: Steering Issues
To make matters worse, the salesperson later informed them that the car had significant steering problems, requiring a steep $5,000 repair. This was a devastating blow to the couple, who had invested both their hopes and money into this purchase.
Contradictory Reports and Disappointment
What added to their frustration was the testimony of the individual who actually received the Lexus. According to them, the car exhibited no such steering issues. This conflicting information led Clark and Hawes to seek answers directly from Dream Auto Collection.
Upon visiting the dealership in Hollywood, Florida, Local News 10 spoke with co-owner Alex, who dismissed the couple’s claims as ‘impossible’ but assured them of his intent to resolve the issue.
Lessons Learned and Future Precautions
Facing such a distressing situation, the Georgian couple took no chances and filed a police complaint. They’re also contemplating approaching the Florida Department of Highway Safety and Motor Vehicles, which could open an investigation into the dealership.
Unfortunately, this wasn’t an isolated incident. As of July 2024, the dealership’s license was suspended after several similar complaints were filed, including a case where a customer alleged they were deprived of $275,000 for an undelivered vehicle.
Precautions for Future Buyers
This incident underscores the importance of due diligence when purchasing cars, especially from dealerships. Here are some crucial tips to help prospective buyers avoid similar pitfalls:
- Verify Dealership Credentials: Always check the dealer’s reputation through reviews and Better Business Bureau standings.
- Inspection and Documentation: If possible, inspect the car in person or hire a reliable mechanic to do so. Ensure all documentation is accurate and up to date.
- Clear Communication: Maintain clear and documented communication with the seller about the car’s condition and any potential issues.
- Legal Avenues: Be aware of your rights and the legal avenues available to you in case something goes wrong.
From the unfortunate experience of Jeanne Clark and Steve Hawes, it’s evident that caution is paramount. While buying a car can be an exciting journey, ensuring you’re dealing with a reputable dealership can spare you from potential nightmares.
Conclusion: Stay Vigilant and Informed
In the automotive world, being well-informed and vigilant can save you from considerable distress and financial loss. As we continue to monitor this story and others like it, we hope justice prevails, and Clark and Hawes recover their investment.
For more insights and updates, reach out to us at tips@automotive.fyi, or on Twitter @automotivefyi.
William Rapp, Editor of Automotive.fyi
